I have been working in the Shared Services Industry (Global back office of organizations) and here are some of my published views.
http://www.ssonetwork.com/topic_detail.aspx?id=2770&ekfrm=6 (Future of Shared Services)
http://articles-updated.com/internet/smo/top-ten-tips-for-ensuring-buy-in-from-the-top/ (Buy-in from Top Management for Shared Services)
http://sharedservicesoutsourcingnetwork.com/topic_detail.aspx?id=4934&ekfrm=6 (Talent Development)
http://www.articlesbase.com/ask-an-expert-articles/the-year-in-review-2009-in-shared-services-outsourcing-2337085.html
http://www.ssonetwork.com/topic_detail.aspx?id=5710&ekfrm=6 (Buy in from Top Management contd)
http://www.reddevilfans.com/the-year-ahead-2009-in-shared-services-and-outsourcing.html (Predicting trends in Shared Services in 2009)
http://www.ssonetwork.com/topic_detail.aspx?id=5170&ekfrm=6 (Web 2.0 Generation)